Shipping Policy

 

Last Updated: September 2026

 

1. Shipping Locations

 

Lightfoot's Farm ships throughout UK mainland.

 

2. Shipping Methods and Delivery Times

 

We offer the following shipping methods:

- We allocate your order to our own delivery route or for overnight postage on the next available service and ship only herbs cut within 24 hours unless otherwise discussed.

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- Special Orders: if you would specifically like your order to come at a later date make a note of this in the text field available in the order process.

 

Delivery times for addresses on our own routes are allocated to the next Tuesday or Friday depending on location. For national postage we allocate to the next harvest. Orders for Tuesday deliverys need to be placed by 0800 on Mondays; and for Friday by 0800 on Thursday.

 

3. Shipping Costs

 

We keep shipping costs to a minimum, you will be offered options at checkout. Where we build orders in post codes we reduce charges to reflect our costs.

 

4. Tracking Your Order

 

If your order does not arrive when you expect it email us at hello@lightfootsfarm.com and we will address any issues that you've had. Posted orders receive sms messages from the courier.

 

5. Delivery Address

 

Please ensure your delivery address is accurate at checkout and provide a mobile number for notifications. Ensure an FAO is clear for business addresses so that your business knows the package needs opening and refrigerating.

 

6. Undelivered Packages

 

If a package is undelivered or returned to us:

- We will attempt redelivery at the next opportunity or refund if that is not acceptable to you.

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7. Bank Holidays

 

During UK bank holidays and festive periods, our courier does not pick up and we ship at the next opportunity. Oders on our own routes recieve as normal.

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8. Christmas

We may deliver only once for both rounds in Christmas week and let you know the previous week.

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