## Shopping Policy

 

**Last Updated: September 2026**

 

### 1. Product Information

 

We strive to provide accurate descriptions and images of all products. However, images are for illustrative purposes only. Actual products may vary slightly in color, size, or appearance due to natural variations in our microgreens.

 

### 2. Product Availability

 

Products are subject to availability. If a product is out of stock, we will notify you immediately and offer alternatives or a full refund of your payment.

 

### 3. Pricing

 

All prices are displayed in British pounds (£) and are inclusive of VAT (where applicable). Prices are subject to change without notice, but changes will not affect orders already placed.

 

### 4. Order Confirmation

 

Once you place an order, you will receive an order confirmation email with:

- Order number

- Items purchased

- Total amount paid

- Delivery address and estimated delivery date

 

Please review this carefully. If there are any errors, contact us immediately.

 

### 5. Payment

 

We accept the following payment methods:

- Credit cards (Visa, Mastercard, American Express)

- Debit cards

- PayPal

- Other payment gateways as displayed at checkout

 

All payments are processed securely through our encrypted payment system. Your payment information is never stored on our servers.

 

### 6. Order Cancellation

 

Orders can be cancelled within **1 hour of placement**. To cancel, contact us immediately with your order number. Cancellations after 1 hour cannot be guaranteed as the order may have already been processed.

 

### 7. Product Specifications

 

Fresh microgreens are living products. While we take care to maintain optimal growing conditions, factors such as harvest timing and storage may affect the final product's appearance and shelf life.

 

Expected shelf life:

- Most microgreens: 5-7 days when stored in a cool, dry place

- Some varieties: Up to 10 days with proper refrigeration

 

### 8. Special Orders

 

Custom or bulk orders may be available. Please contact us directly to discuss requirements, pricing, and timelines.

 

### 9. Complaints and Disputes

 

If you have a complaint about your purchase:

1. Contact us within 1 day of delivery

2. Provide your order number and details of the issue

3. We will work with you to resolve the matter (refund or replacement)

 

### 10. Consumer Rights

 

You have consumer rights under UK Consumer Rights Act 2015. These rights give you the right to:

- Goods to be of satisfactory quality

- Goods to be fit for purpose

- Goods to be as described

 

These rights are in addition to the return policy outlined above. For more information, visit the Citizens Advice website.

 

### 11. Age Restrictions

 

You must be at least 18 years of age to purchase products from our website.

 

### 12. Prohibited Use

 

You agree not to:

- Use the website for any illegal purpose

- Harass or cause distress or inconvenience

- Transmit viruses or malware

- Attempt to gain unauthorized access

- Resell products purchased from us without permission